Head of Customer Experience

Mountain View, CA

Full-Time EasilyDo Position

Customer Experience

Head of Customer Experience – EasilyDo Inc.

We’re looking for a Head of Customer Experience to lead to build a team with an established reputation for world-class customer advocacy to gracefully scale with our next phase of growth. This will be the chance to try out innovative data-driven approaches, establish new processes and refine existing ones, all with a goal of making EasilyDo famous for customer experience to a whole new set of customers and fans.

This job is for you if you're a thought leader obsessed with blazing your own path to find the most scalable ways to deliver on customer requests and solve customer problems. You exude the fun, quirky personality we’re known for, and you champion a highly personal feel to all customer and partner interactions. You take customer happiness very seriously, but you don’t take yourself quite so seriously. You have a hunger to drive strategic and operational innovation based on analytical rigor and the ability to drive meaningful changes without slowing down the train. You and your team are always at the forefront of pushing new channels, techniques and processes to ensure that customer experience is an effective customer acquisition tool for EasilyDo, not just a cost of doing business. Sometimes your ideas buck conventional wisdom and push the envelope, but you are an effective advocate within the organization and have no problem wrangling the support you need.




How to Apply

Read the following steps, then click Apply below. To apply, send us a cover letter along with your resume. Tell us why you believe you'd be a great fit for the team. Also, any web site links and resources where we might learn more about you (Twitter, LinkedIn, etc.) are greatly appreciated.


1.   A known issue in our Email application is that some travel emails are not tagged as travel. We can fix this issue if we're able to see the email we missed. Can you respond to the following user request?

Hi EasilyDo,
I love the application so far, it's awesome! One problem though, I got an email from United Airlines about my flight but it was not in my travel category.
Can you advise?
Bob Feraples

2.   EasilyDo does a weekly blog and/or social media campaign. Our company is focused on productivity, smart technology and really great mobile experiences. What subject would you pick to run this week and why? What would the title be? What would the first 5 sentences be?

Note: EasilyDo is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested In Being Part of Our Growning Team?

Don't forget to include all details requested.